DEVELOPMENT PRODUCTS TERMS
References to “In Touch”, “we”, “us” and “our” refer to In Touch Networks Limited and to “you” and “your” are to you, the member.
These Terms apply to your purchasing, booking and participating in our Development Products, these include:
Plus any Development Products that incorporate any of the above (e.g. our Success Package)
These Terms apply to the contract between us relating to our provision of, and your use of the Development Products only (the “Contract“). The terms and conditions that apply to our Membership Services can be found at www.intouchnetworks.com.
Please take the time to read these Terms before purchasing any of our Development Products, as they include important terms which apply to you. Please note that by purchasing our Development Products, you agree to be bound by these Terms and the other documents expressly referred to in them. Before purchasing our Development Products you will be asked to agree to these Terms. If you do not accept these Terms, you will not be able to purchase the Development Products.
When purchasing our Development Products on our Website, please click on the button marked “I Accept” when completing your registration if you accept these Terms.
When you purchase our Development Products by telephone with one of our development managers they will refer to these Terms as applying to the Development Product.
When you purchase our Development Products through a face to face meeting our development manager will provide you with a copy of these Terms and explain how they apply to the Development Product.
We may amend these Terms from time to time. You should keep a copy of these Terms for future reference. These Terms are only available in the English language.
Depending on which of the Development Products you purchase, certain clauses in these Terms may not apply as follows:
We are In Touch Networks Limited, a limited company registered in England and Wales under company number 05715110 and our registered address is at 3rd Floor, 3 Hardman Square, Spinningfields, Manchester M3 3EB. Our VAT number is VAT884-809-276.
2.1 | If you wish to contact us for any reason, the best way to contact us is by email at firstname.lastname@example.org, using our Contact Us form on the Website or using our live chat “Help” function on our Website. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us when you purchase a Development Product.
2.2 | If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us when you purchase a Development Product.
3.1 | You can purchase and/or register to use our Development Products by one of three methods:
3.1.1 | via our Website – our Website pages will guide you through the steps you need to take to register for and purchase our Development Products. You need to provide your full name, email address and phone number you are responsible for ensuring that these details are complete and accurate. After providing this information one of our development managers will contact you on the details you have provided to register for your required Development Product.
3.1.2 | by telephone – you can also register for and purchase Development Products over the phone by calling us on 0161 714 4179. One of our membership managers will take you through the process by telephone and you will need to provide the same information during a Website registration.
3.1.3 | face to face – one of our development managers can meet with you in person at our offices to guide you through the process of registering for and purchasing our Development Products and you will need to provide the same information as during a website registration.
3.2 | You may also register your interest in our Development Products (without purchasing them) via our Website, or by telephone or face to face by providing the information referred to in clause 3.1.1.
3.3 | After you purchase a Development Product (other than when purchasing face to face), you will receive an email from us acknowledging and confirming your purchase (“Confirmation”).
3.4 | Your purchase is only complete when we send you the Confirmation at which point the Contract will come into force. Please ensure that you check your “spam” folders as sometimes messages can get caught by filters.
3.5 | If you purchase a Development Product via a face to face meeting then the Contract will come into force when you sign a registration form and payment agreement during that meeting.
4.1 | The price of the Development Products (which includes VAT) will be the price indicated:
4.2 | We use our best efforts to ensure that the price of the Development Product you purchase is correct but from time to time our development manager may make mistakes when quoting prices to you by telephone, face to face and/or our Website may display an error in pricing. If this happens and is due to our genuine mistake we will follow this up and confirm the correct price with you at which point you can either agree to purchase the relevant Development Product at that correct price or not. If you still wish to proceed with the purchase of the Development Product then the Contract shall be concluded with you in accordance with clause 3.2 but if you do not wish to continue with the purchase of the Development Product then no contract shall come into force with you.
4.3 | If the rate of VAT or any other sales tax changes between your order date and the date we supply the Development Products, we will adjust the rate of VAT that you pay, unless you have already paid for the Development Products in full before the change in the rate of VAT takes effect.
4.4 | Unless otherwise agreed in writing by us, the price of the Development Product must be paid in full before we will supply the Development Product. If the price (or any relevant part of it, where we agree to instalment payments) is not paid in full (or, where appropriate, on the relevant due date) then we may delay supplying the Development Product (or, if the Development Product is a course or workshop, prevent you from attending) until it is and we will not be liable to you for any loss you suffer as a result.
4.5 | If we agree to allow you to pay in instalments and you fail to make payment of a relevant instalment when due then, in addition to our rights set out in clause 4.4, we may deem the Contract to be cancelled by you and:
4.6 | We accept payment by credit or debit card, cheque or bank transfer.
4.7 | Payment will be due on formation of the Contract unless otherwise agreed. If you do not make any payment to us on any agreed dates we may (in addition to any other rights we may have under clauses 4.4, 4.5 or otherwise) charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank Plc from time to time or 4% during any time when such base lending rate is less than 0%. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
5.1 | In providing the Development Products we shall provide the Development Products with reasonable skill and care.
5.2 | You have legal rights in relation to services not carried out with reasonable skill and care, or if not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
5.3 | You agree that you shall:
5.3.3 | not use the Development Products:
5.4 | Certain of the Development Products may allow you to make submissions or otherwise communicate with other persons receiving Development Products and when you make any such submissions or communications (including, but not limited to, face to face meetings, online webinars, or other methods of interactions) they must be:
5.4.1 |Your own original work and lawfully submitted
5.4.2 | factually accurate or your own genuinely held belief
5.4.2 | provided with the necessary consent of any third party
5.4.3 | not defamatory or likely to give rise to an allegation of defamation
5.4.4 | not offensive, obscene, sexually explicit, discriminatory or deceptive
5.4.5 | unlikely to cause offence, embarrassment or annoyance to others.
6.1 | Our CV Writing Services and LinkedIn Rewrite Services (the “Writing Services”) are detailed on the relevant pages on our Website or sales brochures.
6.2 | We accept in good faith any information which you provide to us and we are not in any way responsible for verifying the accuracy of such information. It is your responsibility to verify that all the information contained within any document (including your LinkedIn profile) that we provide to you as part of the Writing Services (the “Materials”) is true, accurate and correct.
6.3 | We do not guarantee that the provision of the Writing Services nor any Materials supplied will result in an interview, successful application for any job, or lead to any other particular outcome, as all outcomes are dependent upon a number of additional factors over which we have no control.
6.4 | We will not usually begin to provide the Writing Services to you until the cooling off period referred to in clause 10 has ended. However, if you want us to start providing the Writing Services before this then you must notify us in writing that you both wish for us to commence the Writing Services immediately and you acknowledge that your right to cancel within the cooling off period will be lost.
6.5 | If you decide to cancel the Writing Services after we have started providing them at your request, you must pay us for the Writing Services provided up until the time you tell us that you wish to cancel them and any refund provided to you pursuant to clause 10 shall be subject to a deduction for any part of the Writing Services which we have performed up to the time that you cancel. Once we have completed the provision of the Writing Services you cannot change your mind, even if you are still within the cooling-off period.
6.6 | We will deliver Materials to you in accordance with the timescales set out on our Website and confirm this when we provide you with a Confirmation. Any timescales provided are estimates only and whilst we will use our reasonable efforts to comply with these, time is not of the essence and we will have no liability for failure to do so.
6.7 | Due to the nature of the Writing Services we will require input from you to produce first, and possibly further drafts, of the Materials. As such we will provide you with forms which you need to complete in order for us to produce the Materials. We shall confirm delivery dates for all drafts with you once we have your input and/or forms and we will not be responsible for any delays caused by your failure to respond either in a timely manner or at all.
6.8 | Where any element of the Writing Services involves a telephone or one to one consultation we will contact you to agree an appointment date and time which you agree must be within 6 weeks of the Confirmation. We will make reasonable attempts to make contact with you at the time of the agreed appointment including by text, email or phone, however, if we are unable to contact you using one of these methods you will forfeit that appointment and no refund will be offered. We will thereafter attempt to work without the need for such contact however we cannot guarantee the quality of the work in these circumstances given the bespoke and personal nature of the Writing Service.
6.9 | In the unlikely event that there is a defect or error with the Writing Service we would request that you contact us and tell us as soon as reasonably possible giving us a reasonable opportunity to remedy any defect (in any event no less than 14 days) and if you do so we will use every reasonable effort to remedy the defect as soon as reasonably practicable.
6.10 | Once we have delivered any Materials to you pursuant to the Writing Services such Materials shall be deemed to be accepted by you and the Writing Service complete if you do not advise us of your rejection or required further amendments within five working days (i.e. Monday to Friday, excluding bank holidays).
6.11 | Any materials or information that you provide to us in order for us to perform the Writing Services must be your own and not infringe the rights of any third party. We agree that we shall not acquire any right, title, or interest in such material other than to the extent that is strictly necessary for us to provide you with the Writing Services and you agree to indemnify us for any loss, damage, penalty, fine, or other liability which we may suffer should the material or information that you provide infringe the rights of any third party.
6.12 | Notwithstanding clause 6.11 we own or are a licensee of all intellectual property rights in and to any Materials produced as part of the Writing Services subject to clause 6.11. We grant to you a worldwide, royalty-free, irrevocable licence to use such intellectual property rights for your own personal use in applying for jobs and related matters but you must not use the intellectual property rights to otherwise make a profit or provide them to any third parties without our prior written authorisation.
7.1 | Certain Development Products (described on our Website or sales brochures as “Coaching Services”) are provided by means of a course (a “Course”) which is broken down into separate modules which are constituted by of either one to one coaching, group coaching and/or online webinars (each a “Module”). Attendance at and/or participation in all Modules of a Course is required to successfully complete the Course.
7.2 | Registration information and joining instructions will be sent to Delegates by email at least seven days prior to the start of the Course. If you haven’t received the information by this time, you should contact us by email. For any webinar series email@example.com or for group/one to one coaching to firstname.lastname@example.org.
7.3 | Unless we agree otherwise, you must complete the Course within 6 months (or 12 months, in the case of any 12-month coaching packages) of the date of the Confirmation failing which you shall no longer be entitled to participate in the Course or any outstanding Modules and you will not be entitled to refund of any monies paid.
7.4 | As part of the Course you may be provided with a learning plan consisting of remote work, coaching, and assignments which you will be required to complete and submit all required work to your coach by the agreed deadline.
7.5 | We reserve the right to withdraw access to the Course and/or any Module and/or terminate any registration on the relevant Course or Module on written notice if you: breach our code of conduct for participants and coaches, or do not pay to us any monies when due.
7.6 | If you wish to cancel your participation on a Course and you are outside of the cooling off period referred to in clause 10, you must notify us of this in writing. If you cancel and you are outside of the cooling-off period referred to in clause 10 then we may suffer loss or damage as a result of your cancellation in respect of time spent to find a replacement attendee (if this is possible at all) and as a genuine attempt to estimate what those likely damages would be, the following amounts shall be due and payable if you cancel your participation on a Course during the timescales set out below:
7.9 | We reserve the right to make reasonable alterations to the Course materials, coaches and to venue and timings for Modules and/or the Course as may be necessary to facilitate proper delivery.
7.10 | If it is necessary, for any reason outside of our reasonable control, for a Course or a Module to be postponed or the dates changed, we shall not be liable for any expenditure, damage or loss incurred by you, your registration shall remain in force for the rearranged Course or Module and will be subject to the cancellation procedures set out in clauses 7.7 and 10.
7.11 | In the unlikely event of a Course or Module having to be cancelled by us (and where we do not rearrange), a full refund will be made (less the value of any Modules that you have already attended). Notwithstanding clause 11 our total liability in these circumstances will be limited to the amount of the price actually paid by you.
7.12 | Our primary aim is to create Courses of the highest standards that also reflect value for money. If you are not happy with the Course or any Module and feel that it does not meet the description given on our Website and you notify the coach of this by end of the first day of the Course or the affected Module and follow this up with an email detailing your concerns as soon as possible after this, a credit may be given (at our discretion) for the Course or Module. We will consider the reasons for dissatisfaction and if we consider that they are reasonable, appropriate credit will be given.
7.13 | If you do not attend the Course or any particular Module you will not be eligible for a refund.
7.14 | Notwithstanding clause 11 in no circumstances shall our liability (if any) under clause 7.12 exceed the amount paid by you.
7.15 | Any views expressed by coaches when delivering the Course are their own. We cannot accept liability for advice given, or views expressed, by any Coach, facilitator, observer or speaker and Course or Module or in respect of any material that they provide.
7.16 | For promotional purposes, there may be a professional photographer and/or video production taking place during a Course or individual Modules including in respect of any Modules which are to be made available for later download by you as described in our Website and our sales brochure. Participants who do not wish to be filmed or recorded should advise us by email to email@example.com prior to the Course or Module starting.
7.17 | All intellectual property in any Course materials (including any online webinars) provided to or made available to you belong to (or are licensed to) In Touch Networks Limited and whilst you can use these materials for your own personal use, they must not be copied, distributed or resold without our express written consent.
7.18 | We do not guarantee that our Website will be available 24/7 or that it will be free from errors or interruptions. We do not, therefore, guarantee that any element of the Course that requires the use of our Website will be available for viewing on the Website continuously at all times or provided free of faults.
7.19 | The Course and our Website may link to other websites and networking tools provided for your convenience. The contents of these websites are maintained by their owners, for which we take no responsibility. Neither can responsibility be taken for contents of any website linking to our Website.
7.20 | It is your responsibility to arrange appropriate insurance cover in connection with your attendance on the Course. We cannot be held liable for any loss, liability or damage to personal property. Nothing in this limits your statutory rights where you are acting as a consumer.
7.21 | You should advise us of any special access requirements at the time of purchase.
7.22 | If you have any food allergies or other dietary requirements, please tell us no later than two working days prior to the start date of the Course
7.23 | Should you wish to transfer your attendance on a Course to the same Course to be delivered at a later date, you must request this in writing. We will use reasonable efforts to accommodate this, but cannot guarantee this (and if under exceptional circumstances we authorise a change, we will only allow one such transfer). Any transfer must relate to the entirety of a Course and not an individual Module. Individual Modules cannot be transferred.
7.24 | We reserve the right to charge a fee in relation to any transfer referred to in Clause 7.23, depending on the length of notice that is given. If the request is received:
8.1 | Our Analytical Psychometrics Services (the “Analytical Services”) are detailed on the relevant pages page on our Website.
8.2 | When participating in any assessments undertaken as part of the Analytical Services it is your responsibility to ensure that you respond honestly, fully and accurately with a view to ensuring the quality and accuracy of the results. We will not be responsible for any results of any assessment in respect of which you do not participate as required under this clause 8.2.
8.3 | We will not usually begin to provide the Analytical Services to you until the cooling off period referred to in clause 10 has ended. However, if you want us to start providing the Analytical Services before this then you must notify us in writing that you both wish for us to commence the Analytical Services immediately and you acknowledge that your right to cancel within the cooling off period will be lost.
8.4 | If you decide to cancel the Analytical Services after we have started providing them at your request, you must pay us for the Analytical Services provided up until the time you tell us that you wish to cancel them and any refund provided to you pursuant to clause 10 shall be subject to a deduction for any part of the Analytical Services which we have performed up to the time that you cancel. Once we have completed the provision of the Analytical Services you cannot change your mind, even if you are still within the cooling off period.
8.5 | We will deliver the assessment results profiles to you in accordance with the timescales set out in the Confirmation or if no timescale is set out, within 72 hours of you completing all assessments. Any timescales provided are estimates only and whilst we will use our reasonable efforts to comply with these, time is not of the essence and we will have no liability for failure to do so.
8.6 | Where any element of the Analytical Services involves a telephone or one to one consultation we will contact you to agree an appointment date and time which you agree must be within 6 weeks of the Confirmation. We will make every reasonable attempt to make contact with you at the time of the agreed appointment including by text, email or phone, however if we are unable to contact you using one of these methods you will forfeit that appointment and no refund will be offered. We will thereafter attempt to work without the need for such contact however we cannot guarantee the quality of the work in these circumstances given the bespoke and personal nature of the Analytical Service.
8.7 | The Analytical Services are provided on our behalf by a third party who is either the owner or are a licensee of all intellectual property rights in and to any assessment results profiles produced as part of the Analytical Services. You must not do anything which infringes their intellectual property rights in respect of the Analytical Services and you agree to indemnify and hold us harmless in respect of any loss that we suffer as a result of your breach of this clause 8.
9.1 | Details of the networking event (“Event(s)”) will be set out on our Website and/or the Confirmation.
9.2 | We reserve the right to refuse your participation on a networking event (an “Event”) and/or any Module and/or terminate any registration on the relevant Course or Module on written notice if you do not pay to us any monies when due.
9.3 | If you wish to cancel your attendance at an Event and you are outside of the cooling off period referred to in clause 10, you must notify us of this in writing. If you cancel and you are outside of the cooling-off period referred to in clause 10 then we may suffer loss or damage as a result of your cancellation in respect of time spent to find a replacement attendee (if this is possible at all) and as a genuine attempt to estimate what those likely damages would be, the following amounts shall be due and payable if you cancel your attendance at an Event during the timescales set out below:
9.4 | Where you have already paid for the Event (in full or in part), we shall be entitled to deduct the above charges from any refund, which refund shall be paid to within 30 days of the date on which we receive your cancellation notice. If you have not yet paid for the Event (or not paid enough to satisfy the above losses) we shall be entitled to recover the above amounts from you.
9.5 | If it is necessary, for any reason outside of our reasonable control, for an Event to be postponed or the dates changed, we shall not be liable for any expenditure, damage or loss incurred by you, your registration shall remain in force for the rearranged Event and you will be subject to the cancellation procedures set out in clauses 9.2 and 10.
9.6 | In the unlikely event of an Event having to be cancelled by us (and where we do not rearrange), a full refund will be made. Notwithstanding clause 11 our total liability in these circumstances will be limited to the amount of the price actually paid by you.
9.7 | If you do not attend the Course or any particular Module you will not be eligible for a refund.
10.1 | You have the right to cancel the Contract within 14 days of it coming in to force in accordance with clause 3 without giving any reason unless you have purchased the Development Product during a face to face meeting with one of our development managers, in which circumstances you do not have that right and clauses 10.2 and 10.8 shall not apply.
10.2 | The cancellation period will expire after 14 days from the day on which we send you your Confirmation pursuant to clause 3
10.3 | To exercise the right to cancel the Contract, you must inform us of your decision to cancel by a clear statement confirming:
10.4 Notification of your desire to cancel should be given to us in one of the following ways:
10.5 | To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
10.6 | If you cancel the Contract we will reimburse to you the price you paid for the Development Products, however, we may make a deduction from the reimbursement for the value of any use you have made of the Development Products during that period or any work we have undertaken in respect of a Development Product at your request.
10.7 | We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the Contract.
10.8 | We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
10.9 | Without affecting any other right or remedy available to you, you may have a legal right to end the Contract because of something we have done or are going to do. These reasons include:
10.10 | Even if we are not at fault and you do not have a right to change your mind (see clause 13.1), you can still end the Contract before the completion of delivery of the Development Product but you will not be entitled to a refund of any fees paid. If you want to end the Contract before the completion of delivery of the Development Product where we are not at fault and you have not changed your mind in accordance with clause 10.1 just contact us to let us know and the Contract will end immediately.
10.11 | We may end the Contract at any time by writing to you (with no liability to you) if:
11.1 | If we breach the Contract, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if such loss or damage was an obvious consequence of our breach or if they were contemplated by you and us at the time you purchased the Development Products.
11.1 | We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.1 |Where we make documents, templates or any other materials available to you, these are provided for information and assistance purposes and do not constitute the provision of legal advice. Before seeking to rely on any document or entering into any contract, we would suggest that you take independent legal advice.
11.1 |We will not be liable to you in connection with the Development Products for an amount that exceeds the total price of the Development Product in respect of which the relevant liability arose.
11.2 | We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
11.3 | Where we make documents, templates or any other materials available to you, these are provided for information and assistance purposes and do not constitute the provision of legal advice. Before seeking to rely on any document or entering into any contract, we would suggest that you take independent legal advice.
11.1 | We will not be liable to you in connection with the Development Products for an amount that exceeds the total price of the Development Product in respect of which the relevant liability arose.
11.2 | We do not in any way exclude or limit our liability for:
12.1 | We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by, or, contributed to in any material way, an event outside our control nor where such an event outside makes performance with the Contract onerous to a degree not reasonably in the contemplation of the parties at the time of entering the Contract. An event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, changes in the law or the issuance of governmental orders, advise, recommendations or similar edicts, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
12.2 | If an event outside our control takes place that affects the performance of our obligations under these Terms:
13.1 | We may transfer our rights and obligations under the Contract to another organisation but this will not affect your rights under the Contract. We will always notify you by posting on our Website if this happens.
13.2 | You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
13.3 | Subject to clauses 13.1 and 13.2 no person shall have any rights to enforce any terms of the Contract other than you and us.
13.4 | Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, then the affected clause(s) shall be interpreted with such minimum modification as is necessary to make it lawful or enforceable and the remaining clauses will remain in full force and effect.
13.5 | If we fail to insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights in any way or that you no longer have to comply with your obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
13.6 | Please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction save that if you live in the United Kingdom you may take court proceedings in the courts of that part of the United Kingdom in which you live.