My Returner Story: David Mason

We caught up with Head of Internal Recruitment, David Mason, to discover why he's a returner to the business after 12 months away.


In Touch News

Working from our Manchester Office, David Mason first joined the business in October 2017 as an Internal Recruiter. After spending a year with In Touch, he decided he would take a short break from the business and return to agency-based recruitment. In May 2019, having sorely missed In Touch, David decided to return to the company. We caught up with David to discover what made him want to come back and why he’d recommend a career with In Touch.

Your first time around, how did you find out about the role at In Touch and what attracted you to the position?

I was headhunted by a rec-to-rec, a recruiter working on behalf of In Touch to find internal recruiters. We had a long chat over the phone and he asked me if I was looking for a new role, and explained that In Touch was a fast-growing business with global ambitions, instantly I was very excited by the opportunity. I was asked to come in to meet the Head of People and she reaffirmed the exciting responsibilities of my role and that I would be recruiting future leaders. It was impossible to say no to working here.

After spending 12 months away, what made you want to come back to the business?

You never really leave In Touch or, I suppose, In Touch never really leaves you. It’s one of those places that you become completely absorbed by, but in a good way. I loved the business to begin with, I left purely to go back into agency. I did 12 months at agency, and I was approached to come back, by the Sales Director and the Managing Director invited me in for a conversation, I came in, saw how the business had become even more brilliant in those 12 months. I remembered why I fell in love with the business in the first place. The way the business had grown and developed globally was so attractive, I was sad I missed out on some of that growth. I really did miss the business and when they presented me with a more senior role, I couldn’t really say no to coming back.

What is your current role and your responsibilities at In Touch?

I look after recruitment for all divisions across the business and have a team of talent acquisition specialists who are very high performing.

We understand every area of the business which allows us to find the best people to join In Touch. We look for people who are really ambitious, people who want to progress within a globally expanding business and people who have the right aspiration and drive. We are very proactive in what we do so we’ll go and headhunt talent at other businesses. Once we find the right talent and recruit them, we watch them flourish and that’s the most exciting part of the recruitment journey. My role is really autonomous, it’s empowering - this business really gets the best out of people.

Do you look after your talent throughout their In Touch career?

It’s all about retention. It’s not just about getting talent through the door it’s about developing them as people. So looking at progression plans, looking at how they’re going to further their career once they’re in the business, and ensuring that they have all the tools they need to be the best that they can be. It’s about retention, it’s about strategy, and also, it’s about giving back.

We’ve got company benefits like Perkbox, staff parties and events and spaces to relax and socialise in all our offices. We’re a very social company and we’re always looking at ways to make people feel involved. It’s a very inclusive company, you have a lot of interdepartamental friendships which you don’t get anywhere else. I’ve made some great friends here across all departments in both my first time here, in between roles, and now that I’m back.

How did In Touch support you on your return to the business?

A lot of autonomy - they gave me all the tools I needed, both in terms of resources and peer to peer support. Resources came in the form of investment in job boards and investment in ways to go to market to find people. The peer to peer support has been fantastic from the entire senior team, I'm very grateful to have people here that are so supportive of me.

Anyone in particular that you’ve benefited from the support of?

There’s not one person, but If I had to pick a couple, it would be the Managing Director and the HR Manager. They’ve both been incredible and really supportive. If I ever need anything I know that i have people that will support me, people that will empower me and give me all the tools I need and we work as a team. Even at that senior management level we all work as a team because at the end of the day not one person can take the whole world on their shoulders.

What do you like most about working in recruitment?

I suppose it’s helping people achieve their dreams, it’s helping people who really want a bright and aspirational career. It’s helping them to be the best that they can be, and letting them be a part of our exciting, global In Touch journey.

How do you see your role changing as the business grows?

The honest answer is I have no idea, but I am excited to find out. This business has evolved and changed so much in the last four years, who can say where it will go in the next four? You have to be ready to take on anything that comes to you because at the end of the day, as a person, you only evolve when you are challenged.

Three areas that make In Touch a great place to work

The pace: this business evolves and changes so rapidly in such a positive way.

It’s rewarding: it is very rewarding both financially and in terms of personal growth so if you want to make a real impact on your personal life and do so through work In Touch is the place to be. Lastly, I would say the friendships. You get really well looked after here and the social aspect is fantastic. You spend more time at work than you do at home, and it’s so refreshing to work in a company where everybody gets on and where you can really nurture friendships.

Any words of advice for someone considering an In Touch career?

Be ready for a wild ride. If you want to come in, do your 9-5 and follow your job description to the letter you’re in the wrong job. You have to want something out of your life, you have to want to be part of something that’s going to be massive. We are still technically a start up and look at the size of us, that’s terrifying. If you want to achieve something in your personal and career goals come to In Touch.

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